You can delete your Rodixa Pulse account and all its data at any time, from inside the app, without contacting anyone.
1. From inside the app
Only the account owner can delete it:
- Open Settings → Account.
- Press «Delete my account».
- Type the business name and your password to confirm.
Before deleting, download a copy of your data from the same page with «Download my data».
2. What happens at once
- The account is locked, and all staff are signed out on every device.
- Morning reports, notifications and all automatic tasks stop.
- You receive an email with the date of the permanent deletion.
3. 14 days to change your mind
For 14 days you can sign in and press «Take my account back», and everything comes back as it was. We send a reminder two days before the permanent deletion.
4. What is permanently deleted
When that time is up, these are permanently deleted from the database:
- Customers, subscriptions, renewals, payments and messages.
- Services, packages, fields and templates.
- The team, invitations and the activity log.
- Your payments to Pulse and the receipt images.
- The account itself.
Encrypted backups are deleted automatically within 6 months at most, and are only used to restore the Service after a failure.
5. Can't sign in?
Write to us from the email address on the account: rodixa.apps@gmail.com or WhatsApp +1 202-992-2042. We'll confirm you own the account, then delete it the same way.
6. A staff member on an account?
The account owner can stop you from the «Team» page, which signs you out of every device at once. To have your personal data deleted, contact the account owner or us.
7. A customer of a business that uses Pulse?
Your data is held by that business, which is responsible for it. Contact them to delete it; if you contact us, we'll pass your request on to them.