These terms govern your use of Rodixa Pulse (the "Service"), provided by Rodixa ("we", "us"). By creating an account or using the Service, you agree to these terms and to the privacy policy. If you don't agree, don't use the Service.
1. What the Service is
Rodixa Pulse is a cloud tool for organising and following up the customers of businesses that rely on renewals or follow-ups, such as subscriptions, memberships, maintenance contracts and courses: recording customers and their subscriptions, seeing who needs a follow-up each day, preparing WhatsApp messages, and recording renewals and payments. The Service is meant for business use.
2. Your account
- You must be at least 18 and legally able to enter into a contract.
- You must give accurate information and keep it up to date.
- You are responsible for keeping your password secret and for everything that happens in your account, including what the staff you add do and the permissions you give them.
- Tell us at once if you suspect someone has used your account without permission.
3. The Service is only a tool
- You alone are responsible for your business and its legality, for the licences and permits it needs, for the products and services you sell to your customers, and for your dealings with them and with your suppliers.
- Rodixa is not a party to any agreement or dealing between you and your customers or suppliers, and does not sell or provide any product or content to your customers.
4. Your customers' data
- You are the controller of the data you enter about your customers, and we are a processor that stores and processes it on your instructions, only to provide the Service to you, under Egypt's Personal Data Protection Law No. 151 of 2020.
- You are responsible for having collected that data lawfully, for having a legal basis to store it and to message the people it is about (such as their consent), and for answering their requests about their data.
- We do not sell your customers' data, use it for any other purpose, or contact your customers.
5. Prohibited use
You may not use the Service for:
- Anything unlawful in Egypt or in the country where you operate.
- Selling or distributing any content or service without a licence from its rights holders, or any other infringement of intellectual property.
- Spam, or messaging people who did not ask for it or who asked you to stop.
- Fraud, or impersonating another person or organisation.
- Trying to reach other accounts or their data, or to break into, disrupt or overload the Service.
- Reselling, copying or imitating the Service without our written permission.
If you do, we may suspend or close your account at once, without notice and without refunding any amount, and report it to the authorities where the law requires.
6. WhatsApp messages
The Service does not send messages by itself; it prepares the text, and you send it from your own WhatsApp account. You are responsible for what your messages say and for following WhatsApp's terms and messaging laws. We are not responsible if your number is restricted or banned.
7. Supplier panel connections
If you add a supplier panel key, the Service carries out the actions you ask for on that panel (such as renewing or creating a subscription), which may spend your credit with that supplier. You are responsible for every action you ask for, for the key and your right to use it, and for your relationship with the supplier. We are not responsible for errors of the panel or the supplier, or for credit spent on your instructions.
8. AI features
Some features, such as «Ask Pulse» and reading an activation message, use an AI provider. Their results are suggestions that may contain mistakes, and nothing from them is saved or sent until you confirm it. You are responsible for checking a result before you confirm it.
9. Trial, plans and payment
- You start with a free 14-day trial, without any payment details.
- After that, plans are paid in advance at the published prices at the time of payment. Prices are in euros; you may pay in your local currency at the amount shown in the app.
- There are no automatic charges or renewals; you renew and pay yourself.
- We may change prices; a change applies to later periods, not to a period already paid.
- If your plan ends, you can view your data for 7 days without changes, then the account is locked until you renew. Your data is not deleted because a plan ended.
- Each plan has limits (such as customers, team members and AI questions) as shown on the pricing page.
- Refunds follow the refund policy.
10. Availability and changes
We work to keep the Service available and working correctly, but we do not guarantee it will always be available or free of errors. It may stop for maintenance or because of failures at hosting, internet or other providers. We may develop the Service and change or remove features.
11. Your data: download and deletion
You can download your data at any time and delete your account from the settings, as explained in deleting your account. You are responsible for keeping a copy of data that matters to you.
12. Disclaimer
The Service is provided "as is" and "as available", without any express or implied warranties, including fitness for a particular purpose or uninterrupted operation, to the extent the law allows.
13. Limitation of liability
To the fullest extent the law allows:
- We are not liable for indirect or consequential damages, for lost profits, revenue or customers, for data deleted, changed or shown incorrectly, for interruptions of the Service, for messages you sent, or for credit spent on a supplier panel on your instructions.
- Our total liability for any claim, whatever its cause, will not exceed the total you paid us for the Service in the three months before the event giving rise to the claim.
14. Indemnity
You agree to indemnify and hold Rodixa harmless from any claim, complaint, lawsuit, fine or expense (including reasonable legal fees) arising from your use of the Service, your business, the content or services you sell, your customers' data, your messages, or your breach of these terms or of the law.
15. Suspension and termination
You may close your account at any time. We may suspend or close your account if you breach these terms, if your use puts the Service or others at risk, or if the law requires it.
16. Changes to these terms
We may change these terms. We will update the date at the top of this page and, for significant changes, tell you in the app or by email. Continuing to use the Service after a change means you accept it.
17. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the competent Egyptian courts have jurisdiction over any dispute arising from them. If the Arabic and English versions differ, the Arabic version prevails.
18. Contact
For any question about these terms: rodixa.apps@gmail.com or WhatsApp +1 202-992-2042.